Contact us
Questions or need help? Reach us by email anytime.
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Support email
For payments, unlocking, refunds or anything else:
service@insistv.clubTo help us resolve things faster, please include: your registered email / order number, when the issue occurred, and a description (screenshots welcome).
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Service hours & response time
- Support hours: Monday–Friday, 10:00–19:00 (Hong Kong time, GMT+8)
- Response time: we reply to every enquiry within 1–2 business days
- Refunds: once approved, funds are returned via the original payment method within 5–10 business days
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Company information
Hybermedia Co., Limited
Registered address: Room A08, 2/F, Lee Ka Industrial Building, 8 Ng Fong Street, San Po Kong, Kowloon, Hong Kong
* This is our registered office address. Walk-in visits are not accommodated; all enquiries are handled by email.